Madrid Horse Tour

Privacy policy

1. Data controller

In compliance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and the guarantee of digital rights (LOPDGDD), users are informed that personal data provided through this website will be processed by:

Company: SPAIN HORSE TOUR, S.L.
Trading name: Madrid Horse Tours
Tax ID (CIF): B22678171
Registered office: Peña Santa, 14, 28034 Madrid, Spain
Email: info@madridhorsetour.com
Telephone: +34 689 671 446
Registry details: Madrid Commercial Registry, Section 8, Sheet M860667, electronic folio, 2nd entry

2. Purpose of processing

Personal data provided by users may be processed for the following purposes:

Handling information requests made through the website.
Managing bookings and the contracting of equestrian experiences.
Organising and coordinating participation in rides and associated activities.
Managing payments, invoicing and administrative obligations arising from the contract.
Communicating with clients before, during and after the contracted experience.
Managing incidents, changes or cancellations of bookings.
Complying with applicable legal obligations.
Sending commercial information about Madrid Horse Tours services where prior consent exists.

3. Data that may be collected

Identifying data: first name and surname; identity document where necessary; nationality; date of birth.

Contact data: email address, mobile telephone and country of residence.

Data relating to the equestrian experience: declared riding level, previous riding experience, information required to assign horses, and helmet and equipment sizes.

Client preferences and needs: dining preferences, food allergies or intolerances voluntarily disclosed, and information relevant to the correct delivery of the contracted experience.

Billing data: company name, tax name, tax number, tax address and billing email address.

4. Legal basis

Performance of a contract or pre-contract arising from the booking of activities.
The express consent given by the user.
Compliance with legal obligations.
The legitimate interest of the company in improving the services offered.

5. Data retention

Personal data will be kept for as long as necessary to fulfil the purpose for which it was collected. Thereafter it may be kept duly blocked for the periods required by applicable tax, commercial or administrative legislation.

6. Recipients

Data may be disclosed only where necessary for the correct delivery of the contracted services. The following may have access to certain data:

Technology providers supplying services to Madrid Horse Tours.
Payment platforms used to process charges.
Partner companies involved in delivering the contracted experiences.
Public authorities where there is a legal obligation.

Users’ personal data will under no circumstances be sold to third parties.

7. Payment platforms

For online payment management, Madrid Horse Tours uses CaixaBank’s virtual POS, processed through the Redsys platform. Payment takes place within the bank’s secure environment: card details are provided directly to the bank and Madrid Horse Tours neither receives nor stores them at any point.

These platforms will process strictly the data necessary to execute payment operations in accordance with their own privacy policies. Madrid Horse Tours does not store complete bank card details.

8. Users’ rights

Right of access.
Right to rectification.
Right to erasure.
Right to object.
Right to restriction of processing.
Right to data portability.
Right to withdraw consent given.

To exercise any of these rights, send a request to info@madridhorsetour.com, clearly identifying the data subject and stating the right to be exercised.

9. Information security

Madrid Horse Tours adopts appropriate technical and organisational measures to guarantee the security, integrity and confidentiality of the personal data processed. Users should nevertheless be aware that security measures on the Internet are not absolutely invulnerable.

10. Commercial communications

Madrid Horse Tours will only send commercial communications where the user has given prior consent or where applicable legislation permits. Users may unsubscribe at any time.

11. Minors

The services offered by Madrid Horse Tours are aimed at adults, or at minors participating under the supervision and express authorisation of their legal guardians.

12. Amendments

Madrid Horse Tours reserves the right to amend this Privacy Policy to adapt it to legislative, case-law or technical changes. The version in force will always be the one published on this website.

13. Supervisory authority

If a user considers that their data protection rights have been infringed, they may lodge a complaint with the Spanish Data Protection Agency (AEPD).

www.aepd.es

Last updated: June 2026

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